Refund policy

Return Window

Returns are accepted within 14 days of receiving your order.

To be eligible, items must be unused, in their original condition and packaging, with proof of purchase.

Return Shipping & Restocking Fee

Customers are responsible for return shipping costs.

A 15% restocking fee applies to all returned physical products to cover handling and packaging expenses.

Final Sale Items

The following products are final sale and cannot be returned:

Personalized/custom certificates

Digital products (instant downloads, DIY packs)

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at contact[arond]transylvaniaforever.com

with photos so we can resolve the issue.

Refunds

Once your return is received and inspected, you will be notified of approval or rejection.

Approved refunds will be issued to your original payment method within 30 business days. Processing times may vary depending on your bank or card provider.

EU Customers

For orders shipped into the European Union, you have the legal right to cancel or return your order within 14 days for any reason, except for personalized/custom or digital items.